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Customer Testimonials
Thank You. I really do like your product and am glad all is ok.
I'm looking forward to do business with you again next year.
Thank You,
Nelson S - 2/17/2005
I purchased the above from the link. You did answer my
questions. Not only did you do that but you promptly replied
back to me, AND THAT IMPRESSED ME.I LIKE THAT KIND OF SERVICE!
Thank You,
Jerry B - 1/21/2005
Thanks! I am very impressed with the professionalism of the
Customer support group. I also received a very professional
response to a technical question I sent to a member of the
support group. I look forward to using the product(s) and
working with customer service in the future should the need
arise.
regards->
Bill M - President - 12/14/2004
Thank you for helping me out in such a quick and timely fashion,
I truly appreciate it.
Rhonda R - (12/14/2004)
... thanks for any help you can give i really found your product
far superior to norton or Mcaffee. They are next to useless!
barfly2003@xxxxxxx.net - (12/7/2004)
... a gain for your quick responce and your faithfulll customer
service. yours faithfully
Mr.S.Rutter - (12/6/2004)
I certainly appreciate all the staff's help in getting your
software on board my daughter's PC. It worked well and flawless;
identified & repaired three dreadful viruses on her PC; now it
works well again. We had Norton before - that came with her PC
last year. this work so much better.
Hans - Tulsa, OK (12/6/2004)
Thankyou thankyou thankyou !! for the best customer service I
have had.
Bert G. kd0rv@xxxxxxxx.com (12/2/2004)
"Webroot's Spyware software, Spybot and Giant antispyware could
not even find ezula. So, there you go. Your company has the best
SpyWare software on the market."
Jim jimallen2000@xxxxxxxxxxxx.com
"Thanks folks Got the download, the program is working fine and
now I am a happy chap. Thanks again"
Alan H
"You are the best, I think my installation is complete and I
could not of done it without you!! Thanks"
Debbie in Schaumburg, IL
" So far I am extremely satisfied with the way my computer
behaves after the installation of The Shield 2004. Instead of
slowing it down, I feel that my computer responds more quickly.
I have NEVER had this response with Norton. So far, It has been
very friendly in everyway, to install and to maintain. I spent
an entire week trying to download NORTON Internet Security 2004
and never got it to install properly or to run it at all.
Norton's Customer Service is virtually useless, you have to
spend 10's of hours reading through their online-assistance and
they have extremely expensive "live" assistance - when and if
available. Not to mention that I paid $100 (Canadian) for this
Norton product. It looks like I'm going to be quite happy with
The Shield 2004 Professional. It's the only easy thing I had
going for me since last week when I tried to install Norton
until I cleaned them out of my system never to return, thank
God!"
Huguette C. Ontario, Canada
"Sirs, Madams,This is written concerning your customer support
people, and the structure, in which, they work. I do understand
that at this point you are saying, "oh geez, another complaint".
While I do have comments, it will take a giant stretcher to make
them complaints.1. Having a real live
human-being/person/dedicated employee, with whom I can identify,
is not a small thing. Being 58 years of age, I am not as
computer savvy as many younger people, my grandsons included.
The human touch gave me confidence that I was being heard, that
my situation was not hopeless. 2. Your entire management team
must take more than a little, but not all, of the credit for
investing in the human resources that make your company stand-out,among
the many.3. Robyn was nothing but warm in all responses, and it
was a pleasure.4. I bought your product on the basis of a
customer that has been with you, basically from the beginning.
He is a computer whiz, and I accepted his word that you were the
best. So far, there is no reason to believe you are not.5. For
you, me, and John Mellor, please send John a letter of thanks,
as without him, surely I would have opted for a free service. He
has a audio/video production company, and has 4 of your products
running. His comment was "I have never had ANY trouble", so that
seemed a good enough recommendation to me. His address is
jmellor@****.most happy and sincerely,"
Glenn
"Thank you so much for your quick response. I was able to
download the program. I'm very pleased with your product. Again,
thank you very much for your quick response. "
Jeanie in Nacogdoches, Texas
"I got the virus program installed thank you, and it works
great: it found stuff Norton never did, and fixed it!"
George P. in New Jersey
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